FAQs
Hygieneman Services provides comprehensive cleaning services, covering residential and commercial spaces. Our offerings include general cleaning, deep cleaning, and specialized cleaning solutions.
Booking a service is easy! You can reach us through our website, email (info@hygieneman.com.sg), or by calling us at +65 91012526.
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We accept payments via Credit Cards, Bank Transfers, and PayNow for your convenience. Invoices for recurring bookings are sent out at the end of each month, and for one-time bookings, invoices are sent immediately the next day.
All our cleaning crew members undergo a thorough screening process, which includes personal interviews and checks of references and employment history. We prioritize reliability, professionalism, and trustworthiness in our team.
Yes, clients are responsible for providing their cleaning equipment. This ensures the use of familiar and preferred tools in your home or office.
Absolutely! Our cleaning crews are trained to work around pets. However, if your pet becomes anxious or poses a safety concern, we reserve the right to remove our employees. Please inform us of any specific instructions or concerns regarding your pets.
We understand that plans can change. Please notify us at least 24 hours in advance via email (info@hygieneman.com.sg) or WhatsApp (+65 91012526). Cancellations or reschedules with less than 48 hours’ notice may incur a 50% cleaning fee.
Yes, we strive for customer satisfaction. If you have any concerns about the service provided, please raise them within 24 hours of completion. We’ll fully investigate and aim to resolve any issues promptly.
We generally do not carry out services during Singapore holidays, unless otherwise expressly agreed upon. Please check with us for specific holiday service availability.
While we strive for consistency, the availability of specific cleaners may vary. We will make arrangements for an immediate replacement if the appointed cleaner cannot attend a scheduled visit.
You can communicate with us through email, phone calls, or WhatsApp. For cancellations or reschedules, please email us at info@hygieneman.com.sg or send a message to +65 91012526.
Yes, by entering into a service agreement with us, clients agree not to hire or use any domestic services provided by a present or past cleaner introduced to them by the company after the termination of the cleaning service.
The frequency of cleaning services depends on your needs and preferences. We offer both one-time and recurring cleaning options. Contact us to discuss a schedule that suits you best.
In the rare event of damage caused by our cleaners, we will attempt to repair the item at our cost. If repair is not possible, we will credit you with the item’s present actual cash value toward a like replacement. Maximum compensation is SGD 200.