Terms and Conditions
1. Acceptance of Terms:
These Terms and Conditions constitute a legally binding contract (“Agreement”) between Hygieneman Services Pte. Ltd. (“the Company”) and the client. By using the Company’s cleaning services, including ordering services through phone, text message, email, mobile application or website forms, the client acknowledges and agrees to be bound by these terms.
2. Cleaning Services:
Hygieneman Services Pte. Ltd. (UEN 202129948E) is dedicated to providing efficient and effective cleaning services. It is important to note that the term “cleaning” excludes the removal of substances such as oil, paint, varnishes, and specific carpet cleaning activities (excluding regular vacuuming).
3. Minimum Service Hours and Estimates:
The Company has established a minimum service duration of 2.5 hours for any type of service. Estimates provided before the commencement of work are indicative and subject to variations based on the property’s condition, additional cleaning requirements, or factors beyond the Company’s control.
4. Additional Services:
Unless otherwise directed, the Company will perform services as quoted during the agreed contracted hours. Additional work beyond the agreed hours may be requested by the client, and in such cases, the Company will issue a payment invoice for the extra hours worked.
5. Pricing and Payments:
Service pricing is in accordance with the prices outlined in the quotation. The client is responsible for providing their cleaning equipment. The Company sends out service invoices at the end of each month for recurring bookings and immediately the next day for one-time bookings. Payments are accepted via Credit Cards, Bank Transfers, or PayNow.
6. Late Payments and Charges:
In case of any unpaid amounts, the Company reserves the right to charge reasonable additional administrative costs and interest on the unpaid amount at a rate of 2% p.a over the SGD Deposit rate at the time being of Development Bank of Singapore [DBS Bank (Singapore)]. The Company may also cancel the agreement with or without notice and suspend cleaning services for past due accounts.
7. Amendments and Additional Costs:
The Company reserves the right to amend the initial quotation if the client’s original requirements change. All prices and quotations are expressed to be GST exclusive unless specified otherwise.
8. Quotation Validity:
All quotations are valid for a period of 30 days from their date and are given by the Company following a request by the customer.
9. Invoicing and Payment Requests:
The Company sends out service invoices at the end of each month for recurring bookings and immediately on the next day for one-time bookings. Payments are assumed to be requested once invoices are sent to the client.
10. Service Suspension and Collections:
The Company reserves the right to suspend cleaning services for past due accounts. If necessary, the Company may refer the client’s account for collection to a third party, and extra fees may be added by the debt collecting company. The Company also reserves the right to claim all additional costs, legal or third party, incurred by necessary action taken to collect overdue balances from the client.
11. Currency and Contract Cancellation:
All amounts payable under this Agreement are expressed in and shall be paid in Singapore dollars. The Company reserves the right to cancel any contract and back charge additional for a past service to reflect the balance of the standard rate if any misleading or false information was used to obtain discounted service.
12. Client’s Facilities and Responsibilities:
The client shall provide, free of charge, all necessary electricity, hot water, and other facilities required to enable the Company to carry out the work. The client must inform the Company of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease, or grime located at the premises at the time of booking.
13. Inspection and Reporting:
The client agrees to inspect the work immediately upon the cleaning is done and to draw the cleaners’ attention to any outstanding issues while they are still on-site.
14. Alarm Systems and Equipment Suitability:
The Company will not be responsible for triggering any alarm systems. Clients should provide any special instructions for deactivation/activation of household alarm systems. All cleaning equipment provided by the client should be safe and in full working order. The Company reserves the right to discontinue the service if the material to be cleaned or treated is not suitable, or if water or power is unavailable, or if there is interference in the work from the client or any other person.
15. Inventory Checks and Complaints:
If the client has scheduled an inventory check, it must commence no later than 24 hours after the cleaning job. The client must raise any concerns regarding the quality of the service provided within 24 hours of the service being provided. The Company will fully investigate complaints and attempt to resolve them promptly.
16. Compensation for Damage and Liability:
In case of confirmed damage caused by cleaners, the Company will attempt to repair the item at its cost. If the item can’t be repaired, the Company will credit the client with the item’s present actual cash value toward a like replacement from a Company’s source upon payment of cleaning service rendered. Maximum compensation is SGD 200. The Company will not be responsible for damage due to faulty and/or improper installation of any item.
17. Key Replacement and Furniture Movement:
Key replacement/locksmith fees are paid only if keys are lost by the Company’s employees. Cleaning crews are happy to move furniture, with certain limitations due to Health and Safety regulations.
18. Safety and Special Requests:
Windows above the height of 2m may require special equipment, which will be provided at the client’s sole expense. The Company reserves the right to reject any request that puts them in an unsafe position. Abuse or assault, verbal or physical, on the staff will not be tolerated, and legal action or criminal prosecution will be taken against any client or 3rd party who is in breach of this subsection.
19. Equal Opportunities and Personal Equipment:
Hygieneman Services Pte. Ltd. is an Equal Opportunities Employer. Cleaning crew are instructed not to use any personal equipment while in the client’s home. Staff members may use the telephone only to call the Customer Service team on a local number if necessary.
20. Pets and Extreme Conditions:
Cleaning crews will work around pets, but if a pet becomes anxious or presents a safety concern, the Company reserves the right to remove its employees from the client’s home. If removal is due to aggressive pets, the cancellation policy will apply.
21. Refusal of Unreasonable Requests:
Cleaning crews have the choice to leave upon arrival if the home is in extreme condition or feels unsafe/threatened. The Company reserves the right to reject any request that puts them in an unsafe position.
22. Service Replacement and Holidays:
The Company will arrange an immediate replacement if the appointed cleaner can’t attend a scheduled visit. The Company shall not be required to carry out the work during Singapore Holidays unless otherwise expressly agreed in writing.
23. Force Majeure and Liability Limitation:
The Agreement may be suspended by the Company for reasons beyond its control, such as war, riot, fire, strike, or any other cause that hinders the Company from carrying out the work. The Company will not be liable for any loss, expenses, damages, delays, costs, or compensation arising from factors beyond its control.
24. Limitation of Liability:
The Company will not be liable under any circumstances for loss, expenses, damages, delays, costs, or compensation arising from its failure to provide services due to factors beyond its control, late arrival of cleaners, existing damage to the client’s property, non-satisfactory results due to client actions, or odors arising during or after cleaning service.
25. Service Time Changes and Cancellation Fees:
The client must provide at least 24 hours’ notice for service time changes or cancellations. A 50% cancellation fee (inclusive of GST) applies if the client cancels or changes the appointment less than 48 hours prior to the scheduled time.
26. Access Issues and Cancellation Fees:
If the client does not provide unencumbered access to the premises for the Company or its cleaners, a cancellation fee equivalent to 50% of the quote (inclusive of GST) for administrative and travel costs will apply. This includes situations where the cleaners are turned away, no one is home, no water or power is available, or issues with client keys.
27. Agreement Termination and Fees:
The Agreement may be terminated by the client by providing at least 48 hours’ notice. The client may terminate the Agreement at least 48 hours prior to the next Service Time. Termination before allowing the company to render at least 4 times the number of cleaning sessions per week from the contract will merit a $50 termination fee.
28. Screening and Confidentiality:
All cleaners registered with the Company have been fully screened through a personal interview and checking of references and employment history. The client acknowledges that any information provided may be used by the Company for providing the service, and the Company agrees not to share such information with third parties not directly involved in the provision of the service unless required by law.
29. Communication and Data Protection:
The client agrees to allow the Company to communicate with them electronically and/or via other means for service-related reasons. The Company will take all reasonable precautions to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
30. Updates to Terms:
The Company reserves the right to update or modify these terms and conditions at any time without prior notice. Each updated agreement will take effect 24 hours after being published on the Company’s website. The client agrees that use of the service following any such change constitutes their agreement to follow and be bound by the terms and conditions as changed.
31. Post-Service Hiring Restriction:
By entering into a service agreement with Hygieneman Services Pte. Ltd., the client agrees that after the termination of the cleaning service, they will not hire or use any domestic services provided by a present or past cleaner introduced to the client by the company.
32. Changes to Terms Without Notice:
Hygieneman Services Pte. Ltd. reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.
33. Cancellation Notice for Changes:
The client must inform Hygieneman Services at least 48 hours in advance via email at info@hygieneman.com.sg or sending a WhatsApp message to +65 91012526 for any cancellations or reschedules. For cancellations and reschedules made with less than 48 hours’ notice, a 50% cleaning fee will still apply.
These Terms and Conditions are effective as of 28/12/2023.